Moon ESIO™
Moon ESIO™ is the end-to-end solution to deploy and operate Solar Home Systems as a Service programmes at scale. So a programme can grow from a few villages to an entire country.
How it works
By combining our solar home system technology, proprietary smart platform, and the best operational processes, we deliver an end-to-end energy solution, to serve underserved customers sustainably.
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Before a single system is installed, Moon IO™ maps population, road access, existing infrastructure and demand signals. AI-assisted clustering turns a territory into zones, priorities and a phased rollout plan.
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Moon Energy System™ units are installed zone by zone, following the plan. Each system is eco-designed, repairable in the field and registered in Moon IO™ at installation, linked to a household, a site and an operator.
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Field technicians, call-centre and management teams are trained on the job and equipped with Moon IO™ Mobile and Care. Training is built into daily operations, so local teams run the programme themselves.
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Households pay for the energy service, not for the equipment. Moon IO™ tracks every payment, every system and every field visit in real time, online or offline, and alerts teams before a problem turns into a lost customer. Illustrative data.
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After-sales service, field repairs and data-driven programme reviews keep systems running and customers paying for years. Each new zone reuses the same tools, teams and processes: this is how a programme becomes a rural utility.
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Our model
Moon pioneered Energy-as-a-Service for off-grid households. Four principles make it work at scale.
Families pay a small, regular fee for a reliable energy service. Because the service only earns when the system works, maintenance and repair are built into the model, not left to the customer.
Moon IO™ tracks every system, payment and field visit in real time, online or offline. Operators act before problems escalate, and governments and funders see the service actually delivered, not just the number of installations.
Energy-as-a-Service turns solar home systems into viable infrastructure. Because the operator keeps ownership of the systems, they can be uninstalled and redeployed to unconnected households as the national grid arrives. Nothing is lost when the line comes in.
Every household gets a first level of service now. Each month of use builds trust, payment history and field presence: the foundation for productive uses and higher levels of service as needs and incomes grow.